CuStOMer NoT AlwaYs RiGhT !~

Story 1

(A card holder called and asked for his balance, payment and other credit card information.)
Me: “Is there anything else I can help you with?”
Caller: “One more thing. Who’s going to bill me next month?”
Me: “I’m sorry?”
Caller: “Who’s going to charge my account next month?”
Me: “I’m sorry…we don’t have the ability to see the future…”
Caller: “Why not? You’re my credit card company. You should know where I’m going to spend my money.”
Me: “Um…well, once you figure out where you’re going to go, call us afterwards. We can tell you where you’ve been.”
Caller: “See? I told you, you guys know everything!” *click*

Story 2

Customer: “Your site won’t let me get through!”
Me: “I’m sorry to hear that. Could you tell me what part of the site you were having an issue with?”
Customer: “It keeps telling me that I have the wrong password. I have my password!”
(I look up her password and use it on the site to make sure itworks.)
Me: “I have tested your password and it appears to be working. Would you like me to send you an e-mail with a copy of your password?”
Customer: “NO! I have my password! It says it right here on the screen, and I typed it just like it says.”
Me: *slightly confused as to why the customer’s password would be displayed* “What password do you see on the screen?”
Customer: “cAsE sEnsitIve! I typed it the exact way that it says here! ‘Your password is cAsE sEnsitIve’!”

Source :http://notalwaysright.com/tag/customer-service